Refunds and Cancellations Policy

1 Overview

AIplay Technologies provides professional AI consulting, implementation, and advisory services. Our work involves significant expert time, intellectual effort, preparation, and resource allocation that begins at the point of payment.

This policy applies to all services offered by AIplay Technologies, including but not limited to AI Readiness Audits, consulting engagements, custom implementation projects, and advisory retainers.

Pricing for our services may change at any time. The price applicable to your engagement is the price shown at the time of purchase. This policy does not reference specific prices, which are confirmed separately at the time of purchase.

No Refund After Successful Payment: All payments made to AIplay Technologies are final and non-refundable once a payment has been successfully processed. By completing a purchase, you acknowledge that the service engagement has commenced and agree that no refund will be issued — regardless of service type, engagement stage, or any other reason not covered under Section 7 (Exceptional Circumstances) of this policy.

If you have questions about a service before purchasing, we strongly encourage you to contact us at inquiry@aiplaytechnologies.com before making any payment.

2 Cancellation Before Payment

You may cancel a service at any time before your payment is processed. No charge is applied and no further action is required on your part.

If you have submitted an inquiry or signed a proposal but have not yet completed payment, simply notify us by email and the engagement will not proceed.

3 Fixed-Price Services

Fixed-price services (such as the AI Readiness Audit or any other packaged offering) are sold as a complete, defined scope of work. The full fee is charged at the time of purchase.

4 Custom Consulting and Implementation Projects

For multi-phase consulting engagements, AI implementation projects, and custom service agreements, the terms of this policy apply alongside any specific terms in the signed Statement of Work (SOW) between both parties.

Where the SOW and this policy conflict, the SOW prevails. Where the SOW is silent, this policy applies.

5 Non-Refundable Items

In addition to the general no-refund policy above, the following are explicitly non-refundable under all circumstances:

• All payments successfully processed through any payment gateway or method.
• Third-party software licences, API subscriptions, or cloud infrastructure procured specifically for the client's project.
• Travel and accommodation expenses where travel was agreed in the SOW and has already been incurred.
• Workshop or training facilitation fees where the session has already taken place.
• Administrative or payment processor transaction fees (deducted prior to any service credit, if applicable).
• Any service, deliverable, or phase that has been completed, submitted, or accepted.

6 Payment Disputes and Chargebacks

We strongly encourage clients to contact us directly before initiating a payment dispute or chargeback with their bank or payment provider.

• In most cases, we can address concerns more quickly through direct communication than through a formal dispute process.
• Chargebacks initiated without prior contact may result in a temporary suspension of your account and access to any service materials while the dispute is under review.
• If a chargeback is found to be unwarranted, the client may be liable for any chargeback fees or penalties imposed by the payment processor.
• We maintain records of all service delivery milestones, communications, and payment confirmations, which will be submitted as evidence in any payment dispute process.

Contact us at inquiry@aiplaytechnologies.com — we are committed to resolving legitimate concerns fairly and promptly.

7 Exceptional Circumstances

AIplay Technologies recognises that genuine exceptional circumstances can occasionally arise. We will review requests outside the standard no-refund policy on a strictly case-by-case basis, limited to situations such as:

• Serious illness or bereavement affecting the primary contact, supported by appropriate documentation.
• Force majeure events that prevent either party from fulfilling their obligations under the engagement.
• Significant, demonstrable service delivery failures on our part that could not be reasonably remedied.

Exceptional circumstances do not include: change of mind, business decision changes, failure to review deliverables within the review period, or dissatisfaction without a specific, documented quality concern.

8 Contact Us

For questions about this policy, to raise a quality concern, or to request consideration under exceptional circumstances, please contact us:

You may also wish to review our Terms and Conditions and Privacy Policy for full details of your rights and our obligations.